We’re Here for You, Always!

To sign up, download the Gigster app and follow the 9-step process. You’ll need to provide details as per your government ID, upload a profile picture, submit your government ID’s, select a service from the list of available services, and provide your banking information. Once your background check (BGC) and identity verification are completed, you’ll be activated and ready to provide services.

You will need to provide two pieces of valid government issued IDs to complete the registration process.

The registration process, including identity verification and the Background Check (BGC), typically takes up to 48 hours to complete.

Gigster ensures a safe and trusted platform for all users. A Background Check is mandatory to verify your identity and maintain trust, safety, and reliability for both service providers and customers.

Gigster does not verify or ask for certifications during the sign-up process. However, we ask providers to ensure they possess the necessary certifications or skills to offer the services they select. This helps maintain professionalism, trust, and quality for customers.

Gigster offers a wide variety of subcategories within the main service categories, including beauty, automobiles, moving, trades, pet services, and more. You can choose from the available subcategories that match your skills and expertise.

Absolutely! In your profile settings, you can go to the "Manage Services" section, where you can update or add new services at any time.

Gigster does not provide any insurance for services offered through the platform. We recommend that providers have their own insurance to cover any liabilities.

You can set or update your pricing for each service during the registration process or later in the "Manage Services" section in your profile settings.

You can contact support via email ([email protected]) or chat through our social media accounts. Icons are provided on the portal for quick assistance.

If you encounter any issues during the registration process, please reach out to our support team for assistance. You can contact support via email at [email protected] or through our social media channels. We’re here to guide you through the process and help resolve any issues.

To complete your registration, we require either your Social Insurance Number (SIN) or business details (business name, business number, and GST number) to verify your identity and ensure compliance with legal and regulatory standards. This step is essential for maintaining a secure, trustworthy, and compliant platform for both providers and customers.

Yes, you can interact with the customer before providing service through the Gigster platform. After confirming a booking, a chat window will be available where you can communicate with the customer. This allows you to clarify details, confirm service expectations, or answer any questions they may have.

The priority of a provider is determined by several factors, including your ratings, availability, proximity to the customer, and the services you offer. When a customer searches for services, providers who match their needs and have higher ratings or availability are more likely to appear at the top of the search results, making it easier for customers to find and choose you.

Yes, you can select and offer services from multiple categories, provided they align with your expertise. You can manage the services you offer in your "Manage Services" section in profile settings.

Gigster is free to use! However, a commission fee is applied to each completed service transaction. We also charge a one-time registration fee of $25 to cover the cost of the Background Check (BGC) and ID verification process.

To complete your identity verification, Gigster requires you to provide basic personal details along with two mandatory pieces of government-issued ID. After that, you will complete a background check through our verification partner, Certn.

The Criminal Background Check (BGC) is a process where Gigster verifies your criminal history to ensure the safety and trustworthiness of all users on the platform. This check is conducted through our trusted partner, Certn and is a mandatory step before you can start offering services on Gigster.

Yes, you can update your bank details at any time through the "Payment Method" section in your profile settings.

By default, you are available to provide services. You can manage your unavailability by adjusting dates in the "Availability" section on your profile.

The Active/Away toggle allows you to indicate your status. When set to "Active," you are available to provide services. When set to "Away," you are temporarily unavailable to accept bookings.

Once your account is active, you can receive bookings through the Gigster platform. If a customer chooses you as their provider, they can book your services directly via Giggy the customer-side app. You will receive notifications for any new bookings.

Customers searching for your service in your area will see your profile and reviews on Giggy, the customer-side app.

You can view your earnings by going to the "Earnings" section in your profile. This will show a breakdown of your completed services and total earnings.

Provider earnings are calculated based on the services you complete. The total amount you earn depends on the pricing you set for each service and any applicable commission fees. After the service is completed, the commission fee is deducted, and the remaining amount is your earnings.

Yes, you can delete or deactivate your Gigster account through the "Account Management" section in your profile settings. Simply follow the instructions provided to complete the process.

Improve your visibility by maintaining high ratings, keeping your profile complete and up to date, setting competitive pricing, and ensuring you offer excellent service to your customers.

If a customer cancels or requests to reschedule, you will be notified through the app. Follow the guidelines in the app to accept or decline changes, and any fees or penalties may be applied based on the cancellation policy.