We’re Here for You, Always!

To complete your registration on GigMate, you’ll need to provide a valid government-issued ID (such as a driver’s licence, passport, and/or photo ID). Some users may also be required to provide additional identity or work-rights information depending on their visa or residency status.

The registration process, including identity verification, usually takes up to 48 hours to complete.

To complete your identity verification, GigMate requires you to provide basic personal details along with a valid government-issued ID. In some cases, an additional ID may be requested to confirm your identity. Once your verification is approved, your account will be activated and ready to use.

GigMate does not verify or ask for certifications during the sign-up process. However, we ask providers to ensure they possess the necessary certifications or skills to offer the services they select. This helps maintain professionalism, trust, and quality for customers.

GigMate offers a wide variety of subcategories within the main service categories, including beauty, automobiles, moving, trades, pet services, and more. You can choose from the available subcategories that match your skills and expertise.

Absolutely! In your profile settings, you can go to the "Manage Services" section, where you can update or add new services at any time.

GigMate does not provide any insurance for services offered through the platform. We recommend that providers have their own insurance to cover any liabilities.

You can set or update your pricing for each service during the registration process or later in the "Manage Services" section in your profile settings.

You can contact support via email (contact@gogiggy.com ) or chat through our social media accounts. Icons are provided on the portal for quick assistance.

If you encounter any issues during the registration process, please reach out to our support team for assistance. You can contact support via email at contact@gogiggy.com or through our social media channels. We’re here to guide you through the process and help resolve any issues.

GigMate requires providers to have a valid Australian Business Number (ABN). This ensures you are legally able to offer services as an independent contractor in Australia, helps maintain compliance with tax regulations, and supports secure and trusted transactions on the platform. You do not need to provide a TFN or GST number unless it applies to your business.

Yes, you can interact with the customer before providing service through the GigMate platform. After confirming a booking, a chat window will be available where you can communicate with the customer. This allows you to clarify details, confirm service expectations, or answer any questions they may have.

The priority of a provider is determined by several factors, including your ratings, availability, proximity to the customer, and the services you offer. When a customer searches for services, providers who match their needs and have higher ratings or availability are more likely to appear at the top of the search results, making it easier for customers to find and choose you.

Yes, you can select and offer services from multiple categories, provided they align with your expertise. You can manage the services you offer in your "Manage Services" section in profile settings.

GigMate is free to sign up, and we don’t charge commission on your earnings. A small platform fee applies to each completed booking. There is also a maintenance fee, but it only applies when you complete bookings — if you don’t take jobs, you don’t pay anything. All fees are shown clearly before you accept any job.

Yes, you can update your bank details at any time through the "Payment Method" section in your profile settings.

By default, you are available to provide services. You can manage your unavailability by adjusting dates in the " Unavailability " section on your profile.

Once your account is active, you can receive bookings through the GigMate platform. If a customer chooses you as their provider, they can book your services directly via Giggy the customer-side app. You will receive notifications for any new bookings.

Customers searching for your service in your area will see your profile and reviews on Giggy, the customer-side app.

You can view your earnings by going to the "Earnings" section in your profile. This will show a breakdown of your completed services and total earnings.

Yes, you can delete or deactivate your GigMate account through the "Account Management" section in your profile settings. Simply follow the instructions provided to complete the process.

Improve your visibility by maintaining high ratings, keeping your profile complete and up to date, setting competitive pricing, and ensuring you offer excellent service to your customers.

If a customer cancels or requests to reschedule, you will be notified through the app. Follow the guidelines in the app to accept or decline changes, and any fees or penalties may be applied based on the cancellation policy.