Privacy Policy

This Privacy Policy applies to all personal information collected by the operator of the Giggy and GigMate platform (‘we, us, or our’) via the website located at www.gogiggy.com, the Giggy and GigMate mobile applications, and any related digital platforms or services (collectively, the ‘Platform’).

1. What information do we collect?

The kind of Personal Information that we collect from the user (‘You’) will depend on how You use the Website.

The Personal Information which we collect and hold about You may include (without limitation):

  • Your name
  • Email address and phone number
  • Your registered address or nominated service location
  • Account information (username, profile details, communication preferences)
  • Details entered when registering as a Customer or Provider
  • Quotes, job requests, job descriptions and messages exchanged through the Website
  • Transaction details (payments made or received, Funds held or released, job history), including payment method references or tokens provided by our payment processor.
  • Latitude and longitude coordinates associated with Your nominated address
  • Device and technical information (IP address, browser type, operating system)
  • Usage data (pages viewed, dates and times of access, referring URLs)
  • Any information You voluntarily provide to us through forms, emails or enquiries.

We do not collect or store full payment card details on our systems. Payment card information and saved payment methods are securely stored and managed by our third-party payment processor in accordance with their security standards.

2. Types of information

The Privacy Act 1988 (Cth) defines the types of information we may collect, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

  • Whether the information or opinion is true or not; and
  • Whether the information or opinion is recorded in a material form or not.

Information that does not identify You, or cannot reasonably be used to identify You, will generally not be considered Personal Information.

Sensitive Information includes information or an opinion about matters such as:

  • Racial or ethnic origin
  • Political opinions or associations
  • Religious or philosophical beliefs
  • Trade union or professional association membership
  • Criminal record
  • Health information

We only use Sensitive Information:

  • For the primary purpose for which it was obtained
  • For a secondary purpose directly related to the primary purpose
  • With your consent, or where required or authorised by law.

3. How we collect Your Personal Information

(a) We may collect Personal Information from You whenever You input such information into the Platform, use the Giggy or GigMate platform, create an account, or otherwise provide information directly to us.

(b) We may also collect cookies from Your device which enable us to tell when You use the Website and help customise Your experience. Cookies generally do not personally identify You. We do not collect Sensitive Information through cookies.

(c) Where reasonable and practicable, we will collect Personal Information from You only. However, we may sometimes receive information from third parties (such as payment processors, analytics providers, or other users). In such cases, we will take reasonable steps to make You aware of the information received, where legally required.

4. Purpose of collection

(a) We collect Personal Information to:

  • Operate the Giggy and GigMate platform
  • Enable Customers and Providers to connect
  • Process service requests, quotes, jobs, payments and Funds
  • Verify identity where necessary
  • Administer Your account
  • Respond to enquiries and provide support
  • Improve the Website and our services
  • Keep You informed of updates relevant to the Website
  • Comply with legal and regulatory obligations.

(b) We customarily disclose Personal Information to service providers who assist us in operating the Website, such as:

  • Website hosting providers
  • IT and security support
  • Analytics services
  • Identity verification services
  • Payment processors.
  • Personal Information may occasionally be accessed by support and maintenance personnel in the ordinary course of their functions.
  • Payment processing, settlement, refunds, and secure storage of saved payment methods via third-party payment processors.

(c) By creating an account or providing Your contact details through the Platform, You consent to receiving direct marketing material from us.

We will only use Personal Information for direct marketing where:

  • It was collected directly from You; and
  • It is material You would reasonably expect to receive.
  • Sensitive Information is not used for direct marketing. All direct marketing communications will include a clear opt-out mechanism.

5. Security, access and correction

(a) We store Personal Information in a manner that reasonably protects it from:

  • Unauthorised access
  • Misuse
  • Interference
  • Modification
  • Disclosure.
  • When Personal Information is no longer required, we take reasonable steps to destroy, anonymise or de-identify it.

(b) The Australian Privacy Principles:

  • Permit You to obtain access to the Personal Information we hold about you (APP 12); and
  • Allow You to request correction of Personal Information that is inaccurate, incomplete, outdated or misleading (APP 13).

(c) Where You would like access to, or correction of, Your Personal Information, please contact us using the details at section 8 of this Privacy Policy.

6. Complaint procedure

If You have a complaint about how we handle Your Personal Information, You may contact us using the details in section 8. We will consider Your complaint and may request additional information to clarify Your concerns. If we agree that Your complaint is well-founded, we will take reasonable steps to resolve it. If You remain dissatisfied, You may refer the matter to the Office of the Australian Information Commissioner (OAIC).

7. Overseas transfer

We may disclose, store, or process Your Personal Information with service providers or systems located outside Australia, in countries where we operate or engage third-party processors. By using the Website, You acknowledge and consent that Your Personal Information may be transferred outside Australia.

We take reasonable steps to ensure that any overseas recipients do not breach the Australian Privacy Principles. However, You acknowledge that

overseas jurisdictions may have different privacy laws; and

recipients overseas may not be subject to the Privacy Act 1988 (Cth).

8. How to contact us about privacy

Giggy and GigMate are operated by GIGGY AUSTRALIA PTY LTD, ABN 91 692 873 840, based in Australia.

If You have questions about this Privacy Policy, seek access to or correction of Your Personal Information, or wish to make a privacy complaint, You may contact us through:

Email: contact@gogiggy.com

Address: G04, 89-99 Princes Highway, Kogarah, NSW 2217

To top